HubSpot Conversations is a live chat that will help your team solve problems in real time. Using the dashboard, your team will be able to manage customer communications at scale through a universal, collaborative inbox that aggregates customer chats, emails and more.
With the Knowledge Base, you can turn your customers' most frequently asked questions into a resource database. A knowledge base can house help articles and documentation that is accessible and searchable to customers letting them help themselves in an instant.
When a customer fills out a form, sends an email, or reaches out through live chat, HubSpot can automatically create a ticket based on who it’s from and the source of the message, and route it to the right person on your team for help.
The Feedback tool lets you send surveys to customers to receive evaluations, allowing you to provide a better customer experience. You'll have access to Net Promoter Score, Customer Effort Score surveys and Customer Satisfaction surveys.